How come I’m unable to download the digital stamps I just purchased?
If you are a first time registered user, please make sure you have verified your account. If the verification email is not in your email inbox, please check your spam folder. Once you have verified and logged back into your account, you should be able to see your purchased stamps under the “My Account” drop down menu at the top. Next you will see a “Downloads” column on your left hand side of the screen. This is where your images are. Please let us know if you are still having issues accessing your account. We are always happy to help.
I used up all my downloads, what do I do?
Uh-oh! Please let us know what happened and contact us.
Usually this happens when:
- our newly registered users try to download before verifying their account.
- you may be trying to download onto a mobile device which can be finicky sometimes.
- your fingers got excited and you pressed it too many times.
Don’t worry, we’ll get you all set up. ❤️
I can’t download the file to my mobile device, now what?
If you are using a mobile device to download our images, this could be the main problem. They are zipped files. If using a mobile device, you will need an app such as iZip/WinZip to open them. It is up to you to find an app suitable for your device. Although unzipping files work on mobile devices, a desktop computer is the best way to download our high resolution images. Zip files are really common for downloads especially when the files contain multiple image extensions (jpeg, pngs, dxf, svgs, etc. etc.). Please contact us if you run into problems. We are happy to help!
How do I open the zip file I downloaded?
You’ve just purchased and downloaded your Redonkadoodles digital file. Move it to location on your computer where it can easily be found. I keep all my Redonkadoodles files in a folder called “Redonkadoodles”. Next you need to “unzip” the download before you can use it. On a desktop computer, right click on your zip file and choose “Extract All.” You may also click “Extract Here” which will unzip the file into the folder you are currently in. A new folder will be created with the digital files in it.
Also MAKE SURE to keep a backup file somewhere safe. A flash drive is highly recommended. You are responsible for keeping your data safe, and we cannot guarantee that you will get your files from Redonkadoodles. We will do our best to help.
I forgot my password!
That’s okay, simply login with your email that you signed into Redonkadoodles. You then select “I forgot my password” and a new email will be sent to the appropriate email address. It may take a minute before you see the email. Please check your spam box. Simply follow the link and create a new safe and secure (memorable) password.
I don’t have a PayPal account, can I still make a purchase?
Yes! PayPal offers anyone to pay using any of the major credit cards. We’re only using PayPal to process payment. The beauty of using PayPal is you don’t need to have a PayPal account to purchase our products. We use PayPal to handle all of our International transactions. You do not need to sign up for PayPal, but by signing up it does make future transactions quicker. If you prefer to not sign in to PayPal, simply select “guest” and you will be prompted to enter your credit card information. It is free to buy something with PayPal unless it involves a currency conversion. PayPal will convert any currency for a nominal fee.
What paper should I use to print my digital stamps on?
Here at Redonkadoodles, we like coloring our digital stamps on Neenah Solar White (80lb Super Smooth – acid free) cardstock. It allows Pro Markers or Copic Markers to blend beautifully together. We wish they were endorsing us to say that – HA! We are not affiliated with this brand. You may use whatever works for you – not all card-stock is created equal!
How can I be a design team member for Redonkadoodles?
We don’t always run design challenges, we simply don’t have the time or man power to run one. However, if you think you have what it takes to be a design team member, we would still love to hear from you!
Criteria: You must have the ability to create AMAZING cards! You must be active on social media (You Tube, blogs, Facebook, Instagram, Twitter etc). The more, the better!
Can you sponsor our blog?
Due to bad experiences sponsoring blogs and magazines, we no longer give out freebies. We aren’t saying it will never happen again, but we are very hesitant about who we give our stamps to. If you have a blog and you would like to be sponsored by us, please let us know and we will put you on our watch list.
Why should I watermark my handmade cards?
Unfortunately we live in a world where some individuals lack confidence in their own skills. It’s sad to say, but there are some who will literally steal your card image from your social media posts and use it to enter contests to win prizes or get featured in magazines. Please protect yourself and other digi stamp companies by protecting our hard work. If you’re thinking your stuff isn’t good enough to steal, you’re very humble and sweet…but you would be unpleasantly surprised when you see your creation winning a blog contest one day.
Can I use my Silhouette Cameo/Cricut to cut out digital stamps, digital papers, and digital die cuts?
Yes, you may use a small home cutter to help aid with “fussy cutting”. However, all digital stamps must be coloured by hand using markers, coloured pencils, paints, pastels etc. The purpose of these products is to produce handmade, one of a kind crafts. Computer and mechanical reproduction of any sort is not allowed (this includes no scanning and then mass printing), and the use of assembly or production line processes are strictly prohibited to create products, unless you contact Redonkadoodles for permission and a price quote. You may not reproduce Sheryl Browns illustations/images in another format, such as rubber stamps, clear stamps, die manufacturing, paper manufacturing, ribbon manufacturing, embroidery, needlework patterns, or any other material.
Can I sell my crafts at craft shows, or on Etsy using your digital stamps, and die cuts?
YES – with some conditions! While you may sell one of a kind crafty projects that you created by hand, you many NOT redistribute Sheryl Brown’s Digital Files (Products) in any way – including sharing, copying, lending, trading, or mass producing. It is NOT FOR RESALE as a digital document in any form, or for use on websites or any other digital medium. You may NOT sell our products as tangible card kits or the like. You must create a complete fully embellished greeting card. If you have any questions, please contact us.
There is a copyright marking on the bottom of my download. Can I remove it?
Redonkadoodles has taken the necessary legal steps to secure our copyright. Our images are protected for the best outcome in court internationally if/when a situation arises where we feel our Terms Of Use have been broken to intentionally harm our brand. Our copyright markings and terms are next to impossible to miss. You may remove the copyright tag at the bottom of your download for the use in your craft project. By using our website, you are agreeing to our Terms Of Use.
Can I mix your art with another artist on my project?
Any artwork created using Sheryl Brown’s designs must not infringe on third-party copyrighted material. The crafting artist must accept full responsibility for his or her artwork. A good rule of thumb is to always ask permission from both artists.
Why are there two PNGs in some Digital Stamp downloads, but not in others?
Some customers have recently asked for filled PNGs. This is to aid with fussy cutting with a home cutting machine, and more people own them these days. We didn’t start doing this until 2019, so many files will not contain the second PNG filled file. It is too time consuming to go back through hundreds of stamps and replace those files. Although we discourage any mechanical usage on our digital products, fussy cutting is a cautioned exception; as long as our products are not being mass produced or sold as card making kits.
Can I color your digital stamps on my computer?
Short answer is no. Digital stamps are meant for hand colored, handmade, one-of-a-kind (OOAK), and fully completed cards. Also, coloring by hand, and crafting greeting cards is very therapeutic for most people, which is one of the main reasons why we continue to create digital stamps.
Can I split, cut or alter a die cut or digital stamp?
Yes you can! Resize, flip, crop, rotate and print the image(s) as many times as you like! If you want to remove a torso, hide a body part, have a character’s head pop off the page, feel free to do so by experimenting! Please be careful when incorporating designs from multiple artists. In this case, it is always best to ask, but we’re pretty easy going! Contact Us if you’re not sure.
How do I crop an image in Microsoft Word?
Instead of telling you, how about we show you…well actually Nicholson & Stillwell will show you in this wonderful video below👇🏼
Will you draw or edit any custom photo or image?
As an artist and a mother Sheryl reserves the right to refuse any work that involves racist, homophobic, pornographic or violent images. We are all adults so let’s keep it classy!
I have an amazing photo, but there is something embarrassing I want removed, can you help?
Believe it or not, this is a VERY common question. Sheryl is very respectful and professional when editing all photographs, especially embarrassing photographs. She knows it took you some courage to even ask. Sheryl has fixed hundreds of photographs regarding acne, scars, dark circle, wrinkles, eye bags, birthmarks, armpit hair removal, unwanted clothing wrinkles, and much more. With her 20 years artistic experience, she has fixed embarrassing wardrobe malfunctions and magically made it very hard to tell there was ever an issue at all. Sheryl is the only one who sees your embarrassing photo and once your image is edited, she will delete it from our server and it will NOT be used online for self promotion unless permission is granted by you.
How are my transactions processed?
We use PayPal to handle all of our International transactions. You do not need to sign up for PayPal, but by signing up it does make future transactions quicker. If you prefer to not sign in to PayPal, simple select “guest” and you will be prompted to enter your credit card information. It is free to buy something with PayPal unless it involves a currency conversion. PayPal will convert any currency for a nominal fee.
Why do you sell your items in USD?
We sell internationally. The US dollar is considered to be a Global/Reserve Currency. TheBlance.com writes: “According to the International Monetary Fund, the U.S. dollar is the most popular. As of the fourth quarter of 2019, it makes up over 60% of all known central bank foreign exchange reserves. That makes it the de facto global currency, even though it doesn’t hold an official title.”
Do you offer refunds?
Unfortunately due the nature of digital images and stamps, I will not be able to issue refunds. I will try to the best of my ability to rectify any issues that arise with your transactions. Please remember to back up all your digital files, we are not responsible for lost images from computer failure. If you purchase a duplicate image, I will gladly exchange it for a new one.